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Supporter Care Coordinator

Salary £24,969 per annum
Location Long Ashton
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This is a Permanent, Full Time vacancy that expires on 12/04/2026 23:59 that will close in {x} days at {xx:xx} BST.

The Supporter Care team is responsible for providing the highest level of customer care to all those who support St Peter’s Hospice.

As Supporter Care Coordinator, you’ll hold excellent supporter experience at the core of everything you do. You’ll work with fundraisers across the team as well as key internal and external stakeholders to deliver a high-quality experience for St Peter’s Hospice supporters.

Are you someone who genuinely wants to make a difference?

Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care?

If so, we would love to hear from you. 

We are recruiting for a Supporter Care Coordinator who understands the importance of nurturing supporter relationships by providing exceptional stewardship. This is a vital role that supports colleagues across the organisation and requires someone with a great can-do attitude, who is organised and has excellent prioritisation skills.

This is a fantastic opportunity to be part of a team established to provide excellent supporter care and stewardship for our supporters.

Key responsibilities:

  • Be the first point of contact for existing and new supporters who respond to our fundraising activities, delivering outstanding supporter care.
  • Donor communication and stewardship – send regular, planned cultivation and stewardship communications to supporters as part of the donor journey process.
  • Donor acknowledgement and appreciation - to administer and distribute thank you letters, ensuring they are tailored, relevant and timely. As well as making appreciation phone calls to select supporters.
  • Be a proficient user of our fundraising database, accurately recording donor communication.
  • Assist in coordinating donor recognition activities and events and supporting on event logistics.
  • Manage collection tins across local businesses by coordinating deliveries and collections with a team of volunteers.
  • Provide administrative support to Fundraising senior management team and take on ad-hoc projects as and when required.  

What we can offer you:

  • Salary: £24,969 per annum (FTE), dependent on experience
  • Working hours: 37.5 hours per week, Monday – Friday (or 30 hours for the right candidate)
  • Office location: Long Ashton, Bristol – Hybrid

Interviews: Week commencing April 20th 2026

For more information, please view the job description located at the end of this page or contact Jess McCarthy, Supporter Care Team Lead at jessica.mccarthy@stpetershospice.org.

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you are excited about working for us and have most of the skills or experience, we're looking for, please go ahead and apply. You could be just what we are looking for! 

Strictly no agencies.

We’ve spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.

We’re here for the people around our patients too – those closest to them. Before, during and after a bereavement, we provide support that’s remembered forever.

We think it’s that unforgettable support that inspires people to give back to St Peter’s. To fundraise for us. Donate. Volunteer. We’re not exaggerating when we say that we couldn’t do what we do without our wonderful supporters. We really can’t thank them enough.  

We want to help many more people to die well. And we’re doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end-of-life care. 

We’re here for all, for free, forever. 

If you join our clinical team, we offer NHS Agenda for Change benefits such as: 

  • NHS equivalent salaries
  • Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years' service)
  • Continuation in the NHS pension scheme for existing members
  • Recognition of previous NHS service for sick pay

There are many benefits to working at St Peter’s including:

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  • 27 days’ holiday plus bank holidays pro rata. This increases the longer you’re with us
  • Competitive salary 
  • Pension, with employer matched contributions up to 6%

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  • Enhanced sick pay, rising with service to a maximum of 12 weeks’ full and 12 weeks’ half pay.
  • ​Birthday leave – a day off in the month of your birthday
  • Ability to buy or sell up to three days of annual leave per year
  • Volunteer leave
  • Life insurance scheme
  • Employee assistance programme
  • Access to discounts and offers through the Blue Light Card
  • Home and electronics salary sacrifice scheme
  • Free parking at our main office sites
  • Cycle to work salary sacrifice scheme
  • Travel discounts
  • Eye care scheme
  • Annual flu vaccine scheme

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  • Comprehensive induction 
  • In-house learning & development team 
  • Continual professional development

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Life is busy and we all want to enjoy a healthy work/life balance. That’s why we offer flexible working hours, and if it’s practical for your role, we also offer hybrid working.

You can split your hours between your home and our offices in Brentry and Long Ashton. We think this is a good way to work – it gives you the convenience of working from home and the camaraderie of being with colleagues in the office.

We want our teams to reflect the diversity of our community – and we want everyone to feel that they belong. That’s why we’ve joined ENEI: Employers Network for Equality and Inclusion. This is a UK based, not-for-profit organisation that helps employers build and maintain diverse teams and inclusive cultures. We’re really pleased to have ENEI supporting us on our Equity, Diversity and Inclusion journey.

Just as we offer care to all, we welcome applications from everyone. We want to hear from you regardless of your age, disability, religion or belief, sex, race, sexual orientation, gender reassignment, marriage and civil partnership, and pregnancy and maternity.

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